Privacy Policy

At Tom’s Tours, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how and why we collect it, and how we protect it.

What Information Do We Collect?

We collect personal information that you voluntarily provide through our website or through third-party booking platforms such as GetYourGuide or Airbnb. This includes:

Your name, email address, phone number, and number of participants when submitting a booking request
Information about your tour preferences
Data automatically collected by Wix, such as your IP address, browser type, session duration, and interaction with pages
Payment details processed securely via Stripe (e.g., credit card, billing information)

Please note: We do not use login systems or store passwords on our website.

How Do We Collect Your Data?

Through the booking request form on our website (Wix Bookings)
Via external platforms like GetYourGuide or Airbnb
Automatically via Wix Analytics and cookies (e.g., session info, IP address)
Through direct contact (email, phone, social media)

Why Do We Collect This Information?

To handle booking requests and communicate with you
To provide customer support and improve service
To analyse website traffic and performance
To comply with legal obligations (e.g. tax and accounting rules)
With your consent: to send updates or marketing messages

Hosting & Data Security

Our website is hosted on Wix.com. Your data may be stored on secure servers behind firewalls in Wix’s data storage systems.
Payments are processed by Stripe and comply with PCI-DSS standards for secure credit card processing.

We take appropriate technical and organizational measures to safeguard your data from loss, unauthorized access, or misuse.

When May We Contact You?

We may contact you to confirm or modify a booking, provide tour information, collect feedback, or respond to your questions. We may do so via email, phone, or text.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you
Request corrections or deletion of your information
Object to the use of your data
File a complaint with a data protection authority

To exercise any of these rights, contact us.

Cookies

Our website uses functional, analytical, and marketing cookies. You can choose your preferences on your first visit. You can also manage cookies through your browser settings.